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Your Privacy

At Equitable Action for Change we take steps to protect your personal information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal. We abide by privacy laws and regulations. 

We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal information for the purposes you have consented to. On our end, we will conduct audits and complete investigations to monitor and manage our privacy compliance as needed.

The Collection of Personal Information

Protecting service user’s  privacy is part of the Equitable Action of Change commitment to supporting clients from a humane, compassionate, dignified and socially responsible way. So, to us protecting your private information is about treating others the way we want to be treated.

At Equitable Action for Change, we collect personal information about you directly from you or from the person(s) acting on your behalf. The personal information that we collect may include, your name, date of birth, address, self-disclosed health history, records of your visits to Equitable Action for Change and records of the care you received from local services. We also may collect personal information about you from other sources if we have obtained your consent to do so or if the law permits.

We collect personal information, including your self-disclosed health information, under the authority of the Personal Health Information Protection Act, 2004 to provide support, access to programs and services, and to carry out the operations of the organization.

Uses and Disclosures of Personal Information

Equitable Action for Change may use and disclose your personal information, including your personal self-disclosed health Information, to provide support and care for you. At Equitable Action for Change we work in a Peer/Team model where frontline community workers and a variety of  staff at our Agency are part of providing high quality services to you and to the larger community. Your information may be shared among staff in our Agency who are involved in service delivery and/or providing support in various service delivery as requested and needed. 

In addition, we may your use personal and self-disclosed health information to:

  • Plan, administer and manage programs, services and

Internal operations, and enhance your safety;

  • Conduct quality assurance and quality improvement activities (such as sending Service User feedback forms, satisfaction surveys, program surveys..)

  • Conduct research activities

  • Comply with regulatory requirements

  • Fulfill other purposes permitted or required by law 


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Links and intermediaries

This website contains links to other sites. Please be aware that Equitable Action for Change is not responsible for the privacy practices of these sites. We encourage our website visitors to read the privacy statements of each and every website that collects personally identifiable information. The statement you are reading now applies solely to information collected by this website. However, intermediaries such as internet service providers may make a record of your visit and log information to assist them in operating their businesses. In addition, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal right. Finally, this site does not provide facilities for secure transmission of information across the Internet. Users should be aware that there are significant privacy risks inherent in transmitting information across the Internet.

Your Rights

You may access and correct your personal information, including your service user records, or withdraw your consent for some of the above uses and disclosure. (This may be subject to legal exceptions, such as where disclosures are required by law). You can do this by writing a signed letter within 30 days and we will make your information available.

If you think the confidentiality of your self-disclosed personal health information has been compromised in any way or if you still have questions, please contact 

Equitable Action for Change at

You have the right to complain to the Information and Privacy Commissioner of Ontario. 

The commissioner can be reached at: 

Information and Privacy Commissioner/ Ontario

2 Bloor St. E., Suite 1400

Toronto, Ont.

M4W 1A8


Telephone: 416-326-3333

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